Common questions
- A hold expired — the merchant can re-confirm; nothing was charged
- A plan shows 'unknown' VAT — ask the merchant to state it before you select
- A merchant has not answered — you can withdraw the request at any time
Support
Help and support
If something on 8covers is unclear or wrong, escalate it — the platform keeps a record of every step of your event.
Topics
Escalate to a human
Support is reachable from any order screen.
- Include the event order reference
- We respond against the order timeline, so context is not lost
This screen is a front-end contract. The live data source is not connected yet.