Trust and safety

Trust and safety at 8covers

Trust here is specific. Every badge names the thing that was checked and when.

How trust is built

Verification is a list of checks

We never publish a general trust score.

  • Each check shows its result and its date
  • Expiring verification is labelled before it lapses
  • Suspended merchants stop receiving briefs immediately

Availability is evidence, not optimism

A date is only 'confirmed' when a merchant confirmed it.

  • 'Eligible' means static rules match — not that the date is free
  • Confirmations expire and are then shown as needing reconfirmation
  • Holds display their own expiry countdown

Money follows confirmation

Nothing is charged for a part nobody accepted.

  • Amounts are due only after the relevant suborder is confirmed
  • Every schedule step names what it depends on
  • Refund paths follow each merchant's published policy

Reporting and disputes

A human path exists at every step.

  • Report a merchant, a guest or a piece of content from its own screen
  • Disputes are handled against the order timeline
  • We record what changed, who requested it and who approved it

This screen is a front-end contract. The live data source is not connected yet.